We are committed to protecting and respecting your privacy. We take our responsibility regarding the security of your personal details very seriously. Your personal details are strictly for our use only.
We are committed to protecting and respecting your privacy in compliance with the GDPR.
The information we collect about you might include your name, address, email address, phone number, IP address, and information regarding when and what web pages you accessed. This information may be your personal information or connected to your place of business. We also collect credit or debit card details when you pay for an order over the phone or online. When you pay over the phone we shred these details as soon as the order is processed. For online orders your card details are processed via our online partners who specialize in secure capture and processing of card transactions.
If you have completed a form to instruct us to keep your card details on file, these are stored on our database along with your personal information.
We also store information about your account purchase history. This is stored on our database along with your personal information.
We may use your information to:
    • Process an order
    • Take a payment for an order
    • Contact you in relation to your account
    • Post your statement
    • Check your purchase history
    • Send you communications that may be of interest to you. These will include details of special offers, new products and other news that our customers may be interested in.
We retain data for periods necessary to comply with legal obligations (e.g. tax compliance), and for the duration needed to manage relationships with existing and former customers and employees.
We do not sell or rent your information to any third-party organizations for marketing purposes. We have some third party service providers working on our behalf. We only pass on your information to these third-party service providers, agents or associated organizations for the purposes of completing tasks and providing services on our behalf. We actively screen these companies to maximize the protection of your privacy and security. When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing information from us in the form of emails or texts, you can unsubscribe from these via the relevant platforms.
You have the right under the GDPR to know what information we hold about you and to ask, in writing, to see your records, to amend your records or to have your records erased. In certain circumstances we will be unable to delete data entirely for statutory purposes such as tax and accounting legislation, but in such cases we will remove all your personal data from any other processing activities.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold about you is inaccurate or out of date, please email us.
When you give us your information, we take steps to ensure that it is secure. Any sensitive information received through our website (such as credit or debit card details) is encrypted and protected with the following software: 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer, or in the address bar of browsers such as Chrome, Firefox and Safari.